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Frequently Asked Questions





Where can I find the serial number / PID of my 3D mouse?

  To find the serial number (PID) of your 3D mouse, where you look will depend on the device type:   CadMouse, SpaceExplorer, SpaceMouse Pro, SpaceNavigator, SpaceNavigator for Notebooks, SpacePilot (...) More

3Dconnexion discontinued devices

    The following table lists the discontinued devices from 3Dconnexion.   Product   Warranty [1]    End-of-Life [2]    Software Support [3]  Latest Windows driver version CadMan 3 year (...) More

How can I check if my USB 3D Mouse is recognized by Windows?

    To check which hardware is connected to your Windows system, please follow the below procedure. You may need to login as an "administrator". Open the Device Manager; Select the "Human Interface (...) More

3Dconnexion Administrators Guide

      This guide is intended to provide the information needed for an IT Administrator to distribute and manage 3Dconnexion products. This document will be updated on a regular basis so please make (...) More

What to do if a CadMouse is defect or shows cosmetic degeneration?

    3Dconnexion is aware that some early batches of our CadMouse product line show signs of premature aging.This includes defect buttons or wheels and cosmetic problems of the metallic frame. As qua (...) More